Refund Policy
Last updated: 12/19/2025
This Refund Policy explains the conditions under which refunds may be issued for purchases made on Softkeys, accessible at https://softkeys.top.
1. Digital Products
Softkeys sells digital software licenses and downloadable digital products.
Due to the nature of digital products:
- All sales are final once the product has been delivered
- No refunds are provided for change of mind or incorrect purchases
2. Eligible Refund Cases
Refunds may be considered only in the following situations:
- The digital product was not delivered
- The license key provided is invalid or defective and cannot be replaced
- A technical issue prevents access to the product and cannot be resolved
In such cases, Softkeys may issue a replacement or a refund at its discretion.
3. Non-Refundable Situations
Refunds will not be issued if:
- The product has already been delivered successfully
- The customer no longer needs the product
- The product is incompatible with the customer’s system
- The customer lacks the required technical knowledge
- The customer violates our Terms & Conditions
4. Refund Request Timeframe
All refund requests must be submitted within 24 hours of the purchase date.
Requests made after this period may not be considered.
5. How to Request a Refund
To request a refund, please contact us with the following details:
- Order number
- Email address used for the purchase
- Reason for the refund request
Email: [email protected]
Our support team will review your request and respond as soon as possible.
6. Refund Processing
- Approved refunds will be processed using the original payment method
- Processing time depends on the payment provider and may take several business days
7. Chargebacks & Fraud
Unauthorized chargebacks or fraudulent claims may result in:
- Immediate account suspension
- Permanent loss of access to purchased products
Please contact us first so we can resolve any issue professionally.
8. Changes to This Refund Policy
Softkeys reserves the right to update this Refund Policy at any time.
Any changes will be effective immediately upon publication on this page.
9. Contact Information
For refund-related questions, contact us:
Store Name: Softkeys
Website: https://softkeys.top
Email: [email protected]