Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

Last updated: 12/19/2025

Welcome to the Softkeys FAQ. Below you’ll find answers to the most common questions about our digital software products, delivery, and support.

1. What does Softkeys sell?

Softkeys sells digital software licenses and downloadable digital products for personal and business use.

We do not sell physical products.

2. How will I receive my order ?

Your order will be delivered digitally via:

  • Email (license key or download link)

Please make sure your email address is correct at checkout.

3. How long does delivery take ?

  • Most products are delivered instantly or shortly after payment confirmation
  • In some cases, delivery may take up to 24 hours

If you do not receive your order within this time, contact us.

4. Are refunds available ?

Due to the digital nature of our products:

  • All sales are final once delivery is completed
  • Refunds are considered only if:
    • The product was not delivered
    • The license is invalid and cannot be replaced
    • A technical issue prevents access and cannot be resolved

See our Refund Policy for more details.

5. Are the software licenses legal ?

Yes. All licenses provided by Softkeys are intended for legal use.

Customers are responsible for:

  • Ensuring system compatibility
  • Complying with software publisher terms
  • Following local laws

6. What if the software doesn’t work on my system ?

Please check the system requirements before purchasing.

Refunds are not provided for incompatibility issues, but our support team may assist you with installation guidance when possible.

7. Is my payment information secure ?

Yes. All payments are processed securely through trusted third-party payment providers.

Softkeys does not store full payment card details on its servers.

8. Does Softkeys use cookies ?

Yes. We use cookies to:

  • Ensure website functionality
  • Analyze traffic and performance
  • Improve user experience

You can manage cookies through your browser settings.

9. I didn’t receive my order. What should I do ?

Please:

  1. Check your spam or junk email folder
  2. Confirm the email address used during checkout
  3. Contact us within 24 hours of purchase

[email protected]

10. Can I reinstall or reuse my license ?

License reuse depends on the software publisher’s terms.

Please review the license conditions provided with your product.

11. How can I contact support?

For any questions or support requests, contact us:

Email: [email protected]
Website: https://softkeys.top

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